Support

Get in touch

Pearl is made by one person, so your message reaches me directly. Email 12hughesm@gmail.com and I'll reply as soon as I can.

It helps if you say which iPhone you're using and what happened.

Export your data

Open Pearl's Settings and tap Export everything. You get a file with everything Pearl keeps, which you can save to Files or send wherever you like.

Delete your data

Open Pearl's Settings, tap Delete everything and confirm. This erases everything Pearl keeps on your iPhone, and it can't be undone. Export first if you'd like a copy.

Your data lives on your iPhone, so deleting the app removes it too. Neither of these cancels a subscription.

Restore or cancel a subscription

On a new iPhone, or after reinstalling, open Pearl's Settings and tap Restore purchases while signed in with the same Apple ID you subscribed with.

Apple handles payment, so you manage your subscription in the iPhone Settings app. Tap your name, then Subscriptions, and choose Pearl. Cancelling stops future payments, and you keep access until the end of the period you've paid for.

Apple handles refunds too. Request one at reportaproblem.apple.com.

Your day count

If you tell Pearl you've been in contact, your count starts again from that day. Your earlier days stay in your history, and Pearl's healing is based on all of them, so it stays where it was and keeps building from there.

If the date is wrong, change it in Pearl's Settings under Last contact.

If you're struggling

If you're in crisis or at risk, please contact your local emergency services or a crisis line. Find support near you in Pearl's Settings opens a directory of helplines where you are.

Contact

Matthew Hughes
12hughesm@gmail.com

See also the privacy policy.