Support

Get in touch

Numelo is made by one person, so your message reaches me directly. Email 12hughesm@gmail.com and I will reply as soon as I can.

It helps if you say which device you are using, what you were doing when the problem happened, and what you expected instead.

Manage or cancel a subscription

Apple handles payment, so subscriptions are managed on your device rather than in Numelo. Open the Settings app, tap your name, then Subscriptions, and choose Numelo.

Cancelling stops future payments. You keep access until the end of the period you have already paid for.

Refunds are handled by Apple, not by Numelo. Request one at reportaproblem.apple.com.

Your account and your work

You can delete your account from inside the app: open You, then Delete account. This permanently removes your account and the work saved to it, and cannot be undone. It does not cancel a subscription — do that separately in the Settings app.

If you cannot sign in, or your saved questions are missing, email me before deleting anything and I will take a look.

If an answer looks wrong

Numelo uses an AI tutor, and it can make mistakes. If a solution looks wrong, tell me the question and what it answered, and I will use it to improve the app.

Numelo answers maths only. Questions from other subjects are declined on purpose.

Contact

Matthew Hughes
12hughesm@gmail.com

See also the privacy policy.